Duties and Responsibilities include, but are not limited to:

Analysis & Resolution

1. Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.

2. Understands and follows all assigned customer workflows including import and export processes.

3. Interprets customer business processes, analyzes problems and recommends programmable solutions.

4. Applies analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.

5. Performs other related duties as assigned.

Communication

1. Communicates to customers (via emails and phone calls) about SDS workflows.

2. Communicates to client of any critical production issues that may affect a customer’s production process.

3. Communicates to development manager or COO on any critical production issues related to client.

4. Adheres to SDS’s courteous and professional, written and verbal, communication standards.

a. Consistently high rating on customer satisfaction surveys

5. Responds to all customer emails and phone calls promptly and courteously in accordance with SDS communication policy.

6. Performs other related duties as assigned.

Production

1. Manages daily production for assigned customers. No batches or claims ever delayed or overlooked due to technical issues.

2. Performs other related duties as assigned.

Work Patterns

1. Resolves assigned tasks in an efficient and effective manner.

2. Works independently with minimal guidance

3. Leverages the expertise of other developers in the team on specific modules

4. Tracks and bills all applicable support hours. (Billing)

5. Performs other related duties as assigned.

Skills:

• Proficiency with Java
• Proficiency with Unix-like operating systems
• Proficiency with Windows operating systems
• Knowledge of relational databases
• Oral Communication
• Written Communication
• Math Aptitude
• Organization
• Professionalism
• Reading
• Time Management

Requirements:

• At least a 4-year technical degree (or equivalent) (Preferably in Computer Science)
• 0-5 years similar experience
• Experience with technologies listed in previous section

Confidentiality

All employees are required to maintain confidentially as related to protected health information. Employees are required to follow the acceptable use policy while using any information systems owned or controlled by Smart Data Solutions. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence.

Security roles and responsibilities include:

• implementing and acting in accordance with the organization’s information security policies;
• protecting assets from unauthorized access, disclosure, modification, destruction or interference;
• executing particular security processes or activities;
• ensuring responsibility is assigned to the individual for actions taken;
• reporting security events or potential events or other security risks to the organization

Benefits

Smart Data Solutions offers generous benefits including health & dental insurance, short and long-term disability insurance, 401(k) with an employer match, and PTO.

Candidates will be subject to background screening and drug testing prior to hire.

More Information

To learn more about Smart Data Solutions, we invite you to visit our website at www.sdata.us.