Title: Digital Skills Trainer
Location: Mission: Ignite Powered by Computers For Children, Inc.
Reports To: Site Supervisor
AmeriCorps Program: Tech360
Mission: To enhance educational opportunities and enrich lives through technology
Vision: To be the community’s leading technology resource for high-need populations and those that serve them
AmeriCorps Program Description:
AmeriCorps members are crucial personnel needed to fulfill the goals of Mission: Ignite’s programs, blending volunteer efforts with identified organizational goals to serve as part of the Mission: Ignite team.
As ambassadors for the mission and as part of the Mission: Ignite team, AmeriCorps members will participate in professional development and training opportunities, learning various applicable skill sets that may be useful in future careers. The members will also participate in volunteer opportunities as part of AmeriCorps cohorts and develop a network of mission-minded people in the local region.
Digital Skills Trainer:
The Digital Skills Trainer provides one-on-one technological support and assists in small-group instruction for community members. One-on-one aid could include helping them obtain affordable home internet service or coaching them in introductory digital skills for computer and mobile device users. Small group instruction teaches foundational digital skills in a classroom environment.
The Tech360 Program aims to ensure community members receive on-demand tech support, relevant information to secure access to internet services and computer devices, and the opportunity to build foundational digital skills.
Duties and Responsibilities (include but are not limited to):
Help train Tech360 Program class participants in small groups
Provide one-on-one assistance to community members by:
Answering technology-related questions,
Providing referrals to services that may meet their device, Internet access, and/or digital skills training needs and/or
Registering participants for the Tech360 Program’s digital skills classes
Plan Tech360 Basic digital skills class sessions
Effectively implement Tech360 Program curricula for the host site’s clientele
Maintain communication among Mission: Ignite staff, site supervisor, and Tech360 Program clients
Collaborate with Mission: Ignite and site supervisor to promote the Tech360 Program
Provide Mission: Ignite with clear and concise documentation of all Tech360 Program sessions (Digital Navigation and Tech360 classes) held with clients
Consistently collect data and survey results from Tech360 class participants
Support other departments and program staff as necessary, ensuring alignment with their duties and responsibilities associated with Tech360
Critical Skills and Aptitudes:
Experience in Training or Classroom Instruction a plus
Associate degree preferred; High School diploma or equivalent required
Excellent communication skills, both verbal and written
Must have reliable transportation and a valid driver’s license
Basic understanding of how to use and troubleshoot common computer and mobile device hardware and software
Creative problem-solving skills
Proficiency Microsoft Office (Outlook, Teams, Word, PowerPoint, and Excel) and video conferencing
Ability to demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in serving diverse customers, coworkers, and community
Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and everyday online services and applications
Ability to lift and carry items weighing up to 50 pounds; heavier items may require team lifting or mechanical assistance
Frequent standing, walking, bending, and reaching throughout the service hours
This is an in-person service position. A driver’s license and reliable transportation are preferable for this position.
Program Benefits:
Living allowance and Education award according to the service hours
Training on topics including computers, technology, and Microsoft products
Mileage reimbursements for qualifying travel
Eligible for one‑time computer voucher or equivalent device upon completion of service criteria1
Loan deferment and interest forbearance on qualified student loans
You may be eligible to receive a childcare benefit if you have children under the age of 13 and serve full-time
You may be eligible to receive healthcare through the New York State of Health: The Official Health Plan Marketplace
Many government agencies, higher education institutions, and other employers provide benefits to AmeriCorps alumni
